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Create a target

Learn how to set budget and stretch targets for agents and teams

Click the 🔽 below to see information based on whether you’re accessing Sonar in a web browser or through Sonar’s mobile app.

Web browser 💻

1. Go to Office settings in the sidebar

2. Open Agents & teams

3. Select the agent or team to assign a target

4. Click Set a budget target or Set a stretch target

5. Click the Edit icon at the top-right corner to enter the annual GCI target

6. Enter the annual GCI target or adjust performance assumptions if needed

7. Click Save changes once finalised

iOS/Android mobile app📱

1. Open the Dashboard tab

2. Tap the Office settings (⚙️) icon at the top-right corner of the screen

3. Go to Agents & teams

4. Choose the agent or team to assign a target

5. Tap Set a budget target or Set a stretch target

6. Tap the Edit icon at the top-right corner to enter the annual GCI target

7. Enter the annual GCI target or adjust performance assumptions if needed

8. Tap Save changes once finalised

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